DFI – Solutions in Print (“DFI”) values your privacy and appreciates your trust in us. This Privacy Policy explains how we use, share and protect the personally identifiable information that we collect about you (“Personal Information”) and the choices you have. This Privacy Policy applies to visitors to www.dfi-llc.com (“Website”) and to our online customers. By visiting or using our Website, you agree to this Privacy Policy and the Website Terms and Conditions, which are hereby incorporated by reference.
This Privacy Policy does not apply to information about you collected by our affiliates or third- party websites that may post links or advertisements on or otherwise be accessible from the Website. The information collected by these affiliates or third-party websites is subject to their own privacy policies and Terms of Use.
At DFI we use cookies to: keep track of what items you have in your cart, remember you when you return to the Website and to improve your Website experience. For example, cookies allow us to recall your past activities and site preferences, tailor parts of the Website to your needs and make special offers to you, as well as identify and resolve errors.
We would like to point out that cookies don’t harm your device. We do not usually store your sensitive or Personal Information in cookies we create. If we do, we obtained that information from you directly as you would have provided it to us via our website and we only use it for the purposes outlined in this Privacy Policy. All the information we gather from cookies is secure.
We also work with selected third party companies who may set cookies on your device during your visit to the Website. They use the information collected from their cookies to serve ads to you on different products and services based on what you may be interested in. They may also use cookies to track previous orders, make special offers to you, track your response to their ads, measure the effectiveness of their advertising or award incentives or points to their members who respond to their ads.
It’s important for you to know that we have no access to, or control over cookies used by our selected third party companies. We do not share any of your personally identifiable information such as your name, telephone number or address with these companies, except in accordance with our Privacy Policy.
INFORMATION WE COLLECT
We collect a variety of information from our customers and the visitors to the Website. As described below, some information is automatically collected when you visit our Website or purchase something, and some you provide to us when registering or filling out a form, buying a product or service or communicating with us. We may also acquire information from third parties.
INFORMATION COLLECTED AUTOMATICALLY
Whenever you visit the Website, we automatically collect some information about your transactions with us, and your use of the Website. For example, we automatically collect your IP address, the type of operating system and web browser you use and related information as may be found in typical analytics. We also automatically track certain information about your activities on our Website such as the pages you visit and your visit duration. If you are a registered DFI customer, we link this automatically-collected data to the Personal Information we collect to help us customize your experience on the Website and improve our service to you.
INFORMATION YOU PROVIDE US
If you provide us with Personal Information by filling out a form, registering for an account, signing up for a newsletter, making a purchase or contacting us, we collect that Personal Information. For example, if you register on the Website, we collect your name, e-mail address and password. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information. You may also have the option to store credit card or other payment information to make it easier to purchase products or service from the Website in the future. If you design and personalize a product, such as a business card, we collect the Personal Information you use to customize the product, such as the name of your business or your professional title. If you contact our customer service department or a design representative, you may also provide us with Personal Information that we collect.
From time-to-time, DFI may give you the opportunity to participate in promotional events or other offers through the Website. If you participate, we will collect certain Personal Information from you. Participation in these promotional events or special offers is completely voluntary and you therefore have a choice whether or not to disclose the requested information.
INFORMATION ABOUT YOUR TRANSACTIONS WITH US
When you purchase a product or service, we collect all of your order information, such as the type of product you purchased and the costs of each product.
DATA SECURITY
DFI takes seriously our commitment to protect your data from loss, misuse, or misappropriation. To that aim, we employ redundant security measures including, but not limited to, the storage or your data in other locations for back-up and recovery purposes or to enable us to offer you certain products and services. By using the Website and providing us with your Personal Information, you are consenting to the transfer and processing of your Personal Information in jurisdictions outside of your home country or jurisdiction, if applicable. In addition, while we take every action to protect your data, it is important to remember that no electronic transaction is ever guaranteed to be safe.
COOKIES AND SIMILAR FILES
Our Website uses “cookies” and files that are similar to cookies. Cookies are identifiers created by your browser and stored on your computer. When the cookie is stored on your computer, DFI assigns you a unique customer code. When you return to our Website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected.
Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies or if you delete your cookies, some aspects of our Website, including our Shopping Cart, may not work properly.
If you receive emails from DFI, we may use technologies that allow us to track whether you have opened the message and whether you have clicked on links contained in the message.
We may use third party advertising companies to serve advertisements on our behalf. We may also use third party supply companies to offer you products or services not necessarily offered directly by DFI. These companies may use a cookie to tailor information you see on this Website and other sites, to track your response to the advertisement and to measure the effectiveness of the advertising or to award incentives or points to members who respond to advertisements.
USE AND DISCLOSURE OF INFORMATION
We use the information that we collect about you to maintain, improve, and administer our Website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience.
BUSINESS OPERATIONS
In order to carry out certain business functions, such as order fulfillment, payment processing, e- mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose Personal Information that we collect about you to these companies to enable them to perform these services. Any disclosures may be subject to confidentiality agreements to better protect your Personal Information.
COMMUNICATING WITH YOU
We use Personal Information to communicate with you about your order, remind you of orders you have pending and other transactional or administrative updates as well as to send you offers for products and services that may be of interest to you. Personal Information may also be used to send newsletters or other promotions that DFI believes to be relevant to its customers.
THIRD PARTY OFFERS
From time to time, DFI may send you offers on behalf of third parties or promote such offers on our Website. We do not share any Personal Information with the third party, unless you accept
the offer or request additional information about the offer. If you do accept a third party offer or request additional information, we may share Personal Information with the third party and they may collect other Personal Information directly from you. In addition, if you accept a co-branded offer presented by DFI and another company, any Personal Information you provide will be collected by both DFI and the third party. Once a third party has your Personal Information, it is governed by the third party’s privacy policy.
EVENTS THAT REQUIRE DISCLOSURE
We may disclose Personal Information in other circumstances as required by law. We reserve the right to disclose your Personal Information when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect the rights or property of DFI or others. DFI will first provide you with notice and an adequate opportunity to challenge a disclosure prior to making any such disclosure under this paragraph.
LINKS TO THIRD PARTY PRODUCTS AND SERVICES
While you are visiting or using the Website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be will be governed by the privacy and other policies of that third party.
SHARING INFORMATION WITH OTHERS FOR MARKETING PURPOSES
If you do not want DFI to share your Personal Information with third parties for their own marketing purposes, you can notify DFI by sending a written request to the address below. If you send a written request, please be sure to include your exact name, mailing address and telephone number(s) and a statement that you would like us not to share your Personal Information with other organizations that may have special offers, products or services that may be of interest to you. Even if you do opt-out of this sharing, we may still share Personal Information about you as required by law or to carry out certain business operations, as described above, or if you purchase a product or service from a third party or request additional information about such a product or service.
COMMUNICATIONS FROM DFI
If you do not want to receive email communications from DFI about our own or third-party products and services that may be of interest to you, you can unsubscribe from future communications via a link at the bottom of our emails. We may still contact you via mail or phone, unless you request to be added to our Do-Not-Call list, and/or our Do-Not-Mail list by writing to the address below and indicating your preferences. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-Call, and/or Do-Not-Mail). Even if you opt-out of email marketing or choose to be placed on one of these lists, we may still communicate with you using
any of these methods regarding your use of our Website, your orders or your account, or for similar transactional or administrative reasons.
DEACTIVATION OF YOUR ACCOUNT
You may also request deactivation of your DFI account by contacting Customer Service at teamdfi@dfi-llc.com or by writing to the address below and requesting account deactivation. Please note that your Personal Information may remain in our archived records after your account has been deactivated.
UPDATING YOUR PERSONAL INFORMATION
If you wish to change your name, e-mail address, and/or password preferences after you have registered, you can access your account in the My Account section of the Website. You may also request these changes by contacting Customer Service or calling Customer Service at (888) 409- 3676 or writing to the address below.
DFI – Solutions in Print 5239 Grand Ave Davenport, IA 52807 (888) 409-3676 teamdfi@dfi-llc.com
WEBSITE SECURITY
We take all reasonable efforts to maintain the security of your Payment and Personal Information. We maintain reasonable physical, electronic, and procedural safeguards designed to help us protect your Payment and Personal Information against loss, misuse, disclosure, and alteration. The information you provide to DFI covered by this policy is protected in transit by a third-party processor utilizing a network protocol called Secure Sockets Layer (SSL). SSL is the industry standard technology for secure online transactions. Transactions are processed only from secure browsers. These browsers encrypt the information sent using SSL, which scrambles the data to make it extremely difficult for anyone who intercepts the information to read it.
CHANGES TO THIS PRIVACY POLICY
DFI may revise this Privacy Policy from time to time by posting a revised Privacy Policy on our Website and changing the last modified date at the top of the Privacy Policy. If we make significant changes to the Privacy Policy, we will note that the Privacy Policy has changed on the main page of the Website. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.
DFI ADDRESS FOR WRITTEN REQUESTS
Written requests may be sent to the following address. When writing to us, please be sure to include your exact name, mailing address, telephone number and specific preferences or request.
